Privacy & cookies

Who we are

Eastside Packaging Solutions Limited is the organisation responsible for this website and for the personal information we collect through it. You can contact us at:

Eastside House, 60 Montgomery Street, Sparkbrook, Birmingham, B11 1DT
Email: info@eastsidepackaging.uk
Telephone: 0121 496 0148

Information we collect

When you send the enquiry form, we collect the name, email address, telephone number and message you provide, together with the date and time of the enquiry. If you telephone or email us directly, we will also hold the details you give us so that we can reply and, where relevant, prepare a quote or carry out packing work.

We do not use this website to run accounts, take online payments, or collect special category data. We do not sell personal information.

How we use it

We use enquiry details to respond to you, to prepare packing recommendations and quotes, and to keep a record of the conversation where that is needed to provide our services. The lawful bases we rely on are our legitimate interests in running and administering the business and, where you have asked us for a quote or service, taking steps at your request before entering a contract.

We keep enquiry information for as long as we need it to complete the work and to deal with any follow-up, and then for a limited period afterwards in line with ordinary business record-keeping. We then delete or anonymise it.

Sharing

We may share information with professional advisers or with IT and email providers who host or transmit it on our behalf, and with freight or transport partners when that is necessary to arrange a job you have asked us to carry out. We will not share your information for marketing by other organisations.

Cookies

This site uses cookies and similar storage. Essential cookies are needed for the site to work, including remembering your cookie choice. Optional cookies — for example those used by a cookie-consent or security tool to remember a preference, or by an embedded map if it sets them — are only used where you allow them, or are blocked until you do.

When you first visit, a cookie banner will ask you to accept or refuse non-essential cookies. You can change your mind later by using the cookie settings link that the banner provides. The embedded Google map on the contact page is loaded in a way that may set cookies from Google; if the consent tool categorises it as a service that requires permission, it will not run until you agree.

Your rights

Under UK data protection law you can ask us for a copy of the personal information we hold about you, ask us to correct it, delete it, restrict our use of it, or object to our use of it, and you can ask for it to be transferred in certain cases. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how we have used your information.

To exercise any of these rights, contact us using the details above.

Changes

We may update this notice from time to time. The current version will always be published on this page.